Service Coordinator

LACO Technologies is seeking an All-star Service Coordinator to play a key role in our Service Department.  We are not one of those big companies that contract out customer service.  At LACO you won’t be measured on the volume of calls you take or the time you spend with a customer.  If you are tired of not connecting with the customers you are talking to, then LACO is the place for you!  If you enjoy working with people, have a passion for customer satisfaction, and are a detail-oriented person, then this job is perfect for you!

LACO's customers are the likes of SpaceX, Apple, NASA, Northrop Grumman, Lockheed, Boeing, and Merck.  We are a leading-edge technology company serving the Aerospace, Automotive, Medical/Pharmaceutical, and other technology industries.  Come work where you will get a small company feel with big company opportunities, benefits, and technology.  

At LACO we hire people who want more than a job but are looking for a career opportunity.  Always improving is one of our core values and our professional development program is top-notch allowing our employees the opportunity to learn and grow in their careers with the ability to advance into other positions here at LACO based on skills and interests.

  Description

• Single point of contact for all service requests
• Oversee our rental leak detector process
• Provide quality quotes and timely follow-up on quotes
• Coordinate all internal process and liaison team work flow prioritization
• Provide exceptional customer service for LACO’s existing and prospective clients
• Receive customer complaints and warranty claims for services
• Work closely with our vendors and coordinate with them on repairs and warranty claims
• Monitor promise dates and effectively raise escalations to internal teams
• Communicate via phone and email to meet customer service and support needs
• Work closely with our technical staff to enable top-notch customer support
• Respond to customer requests in a timely and responsive manner
• Interact with service personnel to coordinate customer promise dates
• Voice of Customer champion

Skills Required

• Outgoing and personable
• High volume communications
• Driven to continual improvement
• Strong time management skills
• Strong organization skills
• Good customer relationship skills
• Proficient in Microsoft Office software
• Experience with ERP systems a plus
• Attention to detail is a must

Education & Experience

• High school diploma
• Post-high school education is not required but preferred
• 2-3 years of experience in sales or customer service

Job Details

• Pay $20-$22 an hour
• Flexible schedule options with the potential to work a 9/80 work schedule with alternating Fridays off.  This position is not remote. 
• Benefits: We offer our employees a competitive benefits package, including Medical, Dental, Vision, 401K with Match, Holidays, Paid Time off, and Continuing Education opportunities.
• Location: Salt Lake City, Utah
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
• EOE, including disability/veterans