Service Administration Specialist

Powered by a trusted technology-driven side-by-side managed marketplace, Powered by MRP provides the world’s largest selection of new and pre-owned medical equipment, pharma, supplies, and managed services from the MedTech industry’s top companies. We help medical providers streamline operations, generate new revenue, and even lower equipment and supply costs with our team of qualified, in-house experts ready to assess your new or existing clinic.

Join our dynamic team at MRP where the start-up feel meets the buzz of a busy, ever-changing environment. Embrace the fast-paced, challenging atmosphere as we navigate unique opportunities and cultivate diversity across all jobs and departments. If you’re ready to thrive in an environment where no two days are the same, MRP is the place for you.

About the job

Join our team as a Service Administration Specialist where you'll play a pivotal role in managing incoming device service requests, fostering strong customer relationships, onboarding customers, handling billing, and coordinating with field service engineers. Your organizational prowess and attention to detail will be key in enhancing service turn-around time, optimizing customer and engineer communication, and streamlining computer applications within the Service Department. Reporting to Service Management and interfacing with the CEO, you'll thrive in our fast-paced environment, contributing significantly to the growth and efficiency of our operations.

Responsibilities

• Work closely with the service team in interacting with customers who need service

• Scheduling and managing Field Service support.

• Managing relationships with customers and Field Service technicians.

• Communication with national and international customers via email, phone, and text.

• Processing paperwork (Invoices, files, purchase orders, etc)

• Supporting with billing processes

• Growing and contributing to the quick evolution of the company

Skills, Qualifications, Experience & Requirements

• 1-2 years of customer service experience required

• Excellent communication skills, both written and verbal.

• Excellent team player and within-company communication skills.

• Must work efficiently and manage time effectively in a fast paced environment.

• Be ready to learn and un-afraid to ask questions

• Ability to take written and verbal instruction in a professional and courteous manner

• Ability to prioritize multiple responsibilities and complete them in a timely manner

• Must have a great attitude, work well in a team, and positively contribute to the company culture

• Must be savvy with computers, tablets, smartphones, and technology

• Bachelor's degree preferred but not required

Location: On-Site in Park City, UT

Salary Range: $58,000 - $62,000
Salary Rate: Hourly