Restaurant Host Hostess

Host/Hostess responsibilities include welcoming guests, give accurate wait times and escorting customers to the dining and bar areas. You should have good organizational and people skills to make sure our guests have a great dining experience 

Responsibilities

• Welcome guests to the venue
• Provide accurate wait times and monitor waiting lists
• Manage reservations
• Escort customers to assigned dining or bar areas
• Provide menus and announce Waiter/Waitress’s name
• Greet customers upon their departure
• Coordinate with wait staff about available seating options
• Maintain a clean reception area
• Cater to guests who require extra attention (e.g. children, elderly)
• Answer incoming calls and address customers’ queries
• Assist wait staff as needed

Requirements and skills

• Previous work experience as a Host/Hostess or Waiter/Waitress (more than 2 years)
• Understanding of restaurant etiquette
• Familiarity with health and safety regulations
• Experience in managing reservations
• Demonstrable customer-service skills
• Excellent communication skills (via phone and in-person)
• Strong organizational skills with the ability to monitor the entire dining and bar area
• Availability to work in shifts as needed
• Good physical condition to walk and stand during an entire shift
• High school diploma; hospitality certification is a plus
• Food handlers permit