In-Home Sales Consultant

A Crew2 Makeover Design Consultant is responsible for selling the Company's cabinet refacing products and services to customers. The Design Consultant's primary responsibility is outside sales visits to customer homes as well as lead generation activities and store associate training as required by the company. Although sales efforts and incidental activities may take place at a customer's home or through virtual channels, a Design Consultant will spend a good amount of his or her working time traveling and away from a dedicated office environment. Design Consultants will travel to customer's homes to make sales calls, assess customer needs, make individually tailored product recommendations, develop, and sell customized price quotes, present warranty information and financial options that meet the customer's needs and maintain/drive profitability. The Design Consultant will also complete required sales contracts and paperwork and take measurements using industry standard methods to ensure orders meet required installation specifications. 

Essential Functions 

• Assess customer’s needs, preferences, and expectations regarding their lifestyle and specific products for their new home 
• Advise customer’s on interior design factors, such as space planning, layout and color coordination 
• Provide complete product information detailing performance, durability, and maintenance of selections 
• Estimate material requirements and costs 
• Accurately record product selections using established department procedures, systems, and practices 

• Assists in resolving customer problems and/or concerns 
• Continuously learn and improve knowledge base; Instruct store associates on process and capabilities
• Learn and sell other products as assigned (e.g. Closet organization, Blinds, etc)
• Performs other duties as assigned.

Education & Experience 

• ​​High School or equivalent​ 
• 3-5 years of experience in sales or customer service. 

Skills & Competencies  

• Excellent interpersonal/communication skills, detail-oriented, and proficiency in Microsoft Office applications (Excel, Word and Outlook) 
• Knowledge of all available products used by the company as it relates to product installation  
• Billing within service department-quotes prices, cost analysis and initiate billing  
• Communicate effectively with customers, co-workers, and supervisors in a professional and courteous manner  
• Identifying reoccurring issues in production that lead to service items and work with production team to mitigate those items  

• Work with all departments within the company to minimize issues arising in service  
• Enjoys local travel and working independently in a fast-paced environment with a high sense of urgency 
• Excellent presentation and product advocacy skills 
• Strong customer service skills 
• Strong attention to detail 

• Ability to thrive in a sales environment 
• Ability to professionally present to customers and prospects 
• Ability to manage and maintain availability to support customer appointments and for prospecting new customers.