Hotel Front Desk Manager

Fairfield Inn by Marriott Downtown SLC

Salt Lake City, UT

$17 to $20 Hourly
Full-Time

Job Description

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!Compensation:

$17 - $20 hourly

Responsibilities:

Lead operations at the front desk and make sure guests have an exceptional stay
Make sure to adhere to the front desk budget and put in orders for office supplies as needed
Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
Gather financial information and generate occupancy reports for the general manager
Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints

Qualifications:

Have superb communication skills, management skills, and multitasking skills
Applicants must have a high school diploma or GED
Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
Hospitality experience of at least 1 year is required for this role
Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position

About Company

Come and join our team at the beautiful Fairfield Inn Downtown Salt Lake City in Utah!